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Gross Revenue Retention Is the Only Number That Matters for Customer Success
Customer Success has become the backbone of SaaS companies. When the sale closes, it’s CS who takes ownership of the relationship,...
Wayne Johnson
5 min read
How Customer Success Can Use MEDDIC to Prevent Churn
Churn is one of the biggest challenges for SaaS companies. While landing a new customer is exciting, keeping them engaged, satisfied, and...
Wayne Johnson
3 min read
QUICK INSIGHT: Disconnected
Where to Start with Disconnected Customers You’ve heard us already talk about the power of MEDDIC to assist CSMs and preserve revenue....
Derek Wilson
1 min read
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